Frequently Asked Questions
Everything you need to know about your Pajar Canada experience.
How do I determine the correct size for my Pajar boots?
Pajar Canada footwear generally fits true to size. We recommend consulting our detailed size guide on each product page, which includes conversions for US, EU, and UK sizing, as well as measurements to ensure a perfect fit.
Are Pajar boots waterproof?
Many of our boots feature our signature Pajar-Tex waterproof membrane and seam-sealed construction. Please check the specific product description for the 'Waterproof' rating to ensure the item meets your needs for snow and rain.
What is your return policy for online orders?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How long will it take to receive my order?
Standard shipping within Canada and the USA typically takes 3-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer a warranty on your outerwear and footwear?
Yes, Pajar Canada products are covered by a limited one-year warranty against manufacturing defects. This does not cover normal wear and tear or damage caused by improper care.
What temperature ratings are Pajar jackets tested for?
Our high-performance parkas are laboratory tested and rated for temperatures as low as -30°C (-22°F), depending on the specific model and insulation type used.